Plain-language summary: baba8 collects only what it needs to run your account, pay out winnings, and keep the platform safe. We do not sell your personal data to third parties for marketing. You can request a copy of your data or ask us to delete it at any time by emailing [email protected].
Who We Are
baba8 operates the website baba8.one and the baba8 App (v2.7.1 for Android 8.0 and above). When you create an account, place a bet, or contact our support team, you are sharing information with baba8. This policy explains exactly what we do with that information.
For all privacy matters, our primary contact is: [email protected]. Our 24/7 Live Chat is also available inside your account dashboard.
Data We Collect
We collect data in two ways: information you give us directly, and technical data generated automatically when you use the site or app.
Information you provide
- Registration details: full name, date of birth, mobile number, and email address.
- Payment details: your bKash, Nagad, Rocket, Upay, or bank account number — used only to process deposits and withdrawals.
- Identity documents (KYC): a copy of your National ID Card (NID), Passport, or Driving Licence. Required before your first withdrawal. Reviewed within 24 hours.
- Support messages: chat transcripts and email threads when you contact us.
- Self-exclusion preferences: if you set deposit limits or request a cooling-off period in your account settings.
Data generated automatically
- IP address and approximate location (country/city level)
- Device type, operating system, and browser version
- Session timestamps and pages visited
- Betting and game history
- App version and crash logs (baba8 App only)
| Category | Examples | Collected At |
|---|---|---|
| Identity | Name, date of birth, NID copy | Registration & KYC |
| Contact | Mobile number, email | Registration |
| Financial | bKash/Nagad number, transaction IDs | Deposit / Withdrawal |
| Technical | IP address, device model, OS version | Every session |
| Gameplay | Bets placed, games opened, win/loss records | Every game session |
| Communications | Live chat logs, email replies | Support interactions |
Why We Collect It
baba8 uses your data for specific, limited purposes. We do not run behavioural advertising networks, and we do not sell player profiles to brokers.
- Account management: creating your account, verifying your identity, and letting you log in securely.
- Payment processing: sending your winnings to your bKash or Nagad wallet within the stated time (deposits arrive in about 6 minutes; withdrawals in about 22 minutes).
- Fraud prevention and security: detecting unusual login locations, flagging duplicate accounts, and protecting against payment fraud.
- Responsible gambling: monitoring for signs of problem gambling, applying the deposit limits and self-exclusion settings you choose.
- Customer support: finding your account and transaction history when you contact Live Chat or email.
- Service improvements: understanding which games — like Shade Dragon Fishing or Gates of Olympus — are popular, so we can improve load speed and availability.
- Promotional communications: sending bonus offers via SMS or email, only if you have opted in. You can opt out at any time from your account settings.
Retention Periods
We keep your data only for as long as we need it. Active account data is held for the duration of your membership plus five years after the account is closed — this covers any regulatory audit period. KYC documents are kept for the same window.
If you request account closure, we anonymise gameplay statistics within 90 days. Financial transaction records are retained for the full statutory period (currently five years in line with standard financial record-keeping practice). Support chat logs are deleted after 24 months unless they relate to an open dispute.
Who We Share Data With
baba8 does not sell your personal information. We share data only where necessary to operate the platform:
- Payment processors: bKash, Nagad, Rocket, Upay, and partner banks — only the minimum data needed to complete your transaction.
- Game providers: Playtech, Evolution, JILI, CQ9, Ezugi, JDB, and FA Chai receive a session token when you launch a game. They do not receive your full name or payment details.
- Anti-fraud services: technical identifiers (IP address, device fingerprint) are shared with our security partner to detect multi-account abuse.
- Regulatory authorities: if required by a valid legal order, we will disclose data. We will tell you if we receive such a request, unless we are legally prevented from doing so.
All third-party processors are contractually required to protect your data and may not use it for any purpose beyond the specific service they provide to baba8.
Cookies and Tracking
baba8.one uses a small set of cookies to keep the site working correctly. We do not use third-party advertising cookies.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session | Keeps you logged in during your visit | Until you close the browser |
| Authentication | Remembers your device if you tick "Remember me" | 30 days |
| Preferences | Stores your language and notification settings | 12 months |
| Analytics | Counts page visits and error reports (aggregated, not personal) | 12 months |
The baba8 App (v2.7.1, 36 MB) uses equivalent local storage instead of browser cookies. You can clear app data from your Android settings at any time.
Your Rights as a Player
You have the following rights over the personal data baba8 holds about you. To exercise any of them, email [email protected] from the address linked to your account.
- Access: request a copy of all data we hold about you.
- Correction: ask us to fix inaccurate details (for example, a misspelt name).
- Deletion: request erasure of your data. Note that we must retain financial and KYC records for the statutory period even after account closure.
- Restriction: ask us to pause processing your data while a dispute is open.
- Portability: receive your account data in a machine-readable format (CSV or JSON).
- Opt-out from marketing: unsubscribe from SMS or email promotions via your account settings or by emailing us.
We aim to respond to all data requests within 14 days. Complex requests may take up to 30 days; we will tell you if that is the case.
Keeping Your Account Secure
baba8 uses TLS encryption for all data in transit between your device and our servers. Passwords are hashed and never stored in plain text. KYC documents are stored in an access-controlled environment, separate from your gameplay data.
On your side, you can strengthen security by:
- Using a unique password not shared with other sites.
- Enabling two-factor authentication (2FA) in your account security settings.
- Logging out when using a shared or public device.
- Reporting any suspicious activity to 24/7 Live Chat immediately.
If baba8 ever detects a breach that affects your personal data, we will notify you by email within 72 hours of becoming aware of the incident.
Players Under 18
baba8 is strictly for adults aged 18 and above. We do not knowingly collect data from anyone under 18. During registration, you must confirm your date of birth, and KYC verification checks your identity document to confirm your age.
If a parent or guardian believes a minor has created an account, please contact us immediately at [email protected]. We will close the account and delete all associated data within 48 hours of a confirmed report.
Contact and Complaints
If you have a question about this policy, or want to exercise any of your data rights, the fastest way to reach us is:
- Email: [email protected]
- Live Chat: available 24/7 inside your baba8 account
If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction. We will always try to resolve issues directly before they reach that stage.
This Privacy Policy may be updated from time to time. When we make material changes, we will display a notice inside your account and update the "Last updated" date at the top of this page. Continuing to use baba8 after a policy update means you accept the revised terms.